Privacy Policy

Who We Are

pelorinthos operates from Level 5/73 Northbourne Ave, Canberra ACT 2601, Australia. We provide budget risk management services to clients across Australia. When we refer to "we," "us," or "our" in this policy, we're talking about pelorinthos and our team who handle your information.

Under the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth), we're classified as an APP entity. This means we follow strict rules about how we manage your personal information.

Information We Collect

We collect different types of information depending on how you interact with our services. Here's what that looks like in practice:

Information You Give Us Directly

When you sign up for our services or contact us, you might provide:

• Your name, email address, and phone number
• Business details if you're representing a company
• Financial information relevant to budget risk management
• Communication preferences and feedback
• Information in messages you send to our support team

Information We Collect Automatically

When you visit our website or use our services, we automatically collect technical information like your IP address, browser type, device information, and how you interact with our platform. This helps us understand usage patterns and improve our services.

Information From Other Sources

Sometimes we receive information about you from third parties you've authorized to share data with us, such as financial institutions or business partners you've connected to our platform.

How We Use Your Information

We don't collect information just for the sake of it. Everything we gather serves specific purposes related to delivering and improving our services.

We base our data processing on several legal grounds, including your consent, our contractual obligations to you, and our legitimate business interests. In some cases, we're legally required to process certain information to comply with Australian regulations.

Sharing Your Information

We don't sell your personal information. Period. But we do share it in specific circumstances:

Service Providers

We work with trusted companies that help us run our business—things like cloud hosting, payment processing, and email services. These providers only access the information they need to perform their specific functions, and they're contractually bound to protect your data.

Legal Requirements

If we're required by law to disclose your information—such as in response to a valid court order or regulatory request—we'll do so. We may also share information if we believe it's necessary to prevent fraud or protect someone's safety.

Business Transfers

If pelorinthos is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We'd notify you before this happens and inform you of any choices you have.

Your Rights and Choices

Under Australian privacy law, you have several rights regarding your personal information. Here's what you can do:

Access Your Information

You can request a copy of the personal information we hold about you. We'll provide this within 30 days of your request, free of charge for the first request in a 12-month period.

Correct Your Information

If your information is inaccurate or outdated, you can ask us to correct it. You can update most details directly through your account settings, or contact us for help.

Delete Your Information

You can request that we delete your personal information. We'll honor this request unless we're legally required to keep certain records—for example, tax documents or transaction records that must be retained under Australian law.

Restrict Processing

In some situations, you can ask us to limit how we use your information. For instance, if you're disputing the accuracy of your data, you can request that we pause processing while we verify it.

Object to Processing

You can object to how we process your information in certain circumstances, particularly for direct marketing purposes. We'll stop processing your data for those purposes unless we have compelling legitimate grounds.

Data Portability

You have the right to receive your personal information in a structured, commonly used format. This makes it easier if you want to move your data to another service provider.

How We Protect Your Information

Security isn't just a checkbox for us—it's built into everything we do. We use industry-standard encryption to protect data in transit and at rest. Our systems are hosted in secure facilities in Australia, and access is restricted to authorized personnel only.

We regularly test our security measures and update them to address new threats. Our team receives ongoing training about data protection, and we maintain incident response procedures in case of any security events.

That said, no system is completely invulnerable. While we work hard to protect your information, we can't guarantee absolute security. You can help by keeping your account credentials confidential and notifying us immediately if you suspect unauthorized access.

Data Retention

We keep your information for as long as your account is active or as needed to provide services. After you close your account, we retain certain information to comply with legal obligations, resolve disputes, and enforce our agreements.

Different types of information have different retention periods:

• Account information: Kept for 7 years after account closure (required by Australian tax law)
• Financial transaction records: Retained for 7 years as required by law
• Communication records: Kept for 3 years for customer service purposes
• Marketing preferences: Retained until you opt out or request deletion
• Technical logs: Typically deleted after 12 months unless needed for security investigations

Cookies and Tracking

Our website uses cookies and similar technologies to enhance your experience. Cookies are small text files stored on your device that help us remember your preferences and understand how you use our services.

We use essential cookies that are necessary for the website to function, as well as analytics cookies that help us understand usage patterns. You can control cookie settings through your browser, but disabling certain cookies may affect website functionality.

Third-Party Links

Our website may contain links to external sites. We're not responsible for the privacy practices of these third-party websites. When you leave our site, we encourage you to read the privacy policies of any website you visit.

Children's Privacy

Our services are designed for adults managing budgets and financial risks. We don't knowingly collect information from children under 18. If we discover we've inadvertently collected such information, we'll delete it promptly.

International Data Transfers

Your information is primarily stored on servers located in Australia. In some cases, our service providers may process data outside Australia. When this happens, we ensure appropriate safeguards are in place to protect your information according to Australian privacy standards.

Changes to This Policy

We update this privacy policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by email or through a prominent notice on our website before the changes take effect.

The "Last Updated" date at the top of this page shows when we last revised the policy. We encourage you to review it periodically to stay informed about how we protect your information.

Making a Complaint

If you believe we've mishandled your personal information, please contact us first so we can try to resolve your concern. We take complaints seriously and will investigate promptly.

If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC). You can reach them at 1300 363 992 or visit their website at oaic.gov.au.